• Please note that all sales made on our website are considered final. This includes both physical and digital products. We kindly ask that upon receiving your order, you carefully inspect the items to ensure they are correct and undamaged.

    If there are any errors or damages, please reach out to us immediately at support@eoabw.com. Do not send your package back.

    If your order is damaged, you must take photos of the shipping box and the item(s) that are damaged for us to assist you with filing a claim with the delivery provider.

    If your order is returned due to an incorrect address, you will be responsible for shipping and handling for your package to be redelivered.

    EOABW is not responsible for any damages once it is transferred to the delivery provider. However, we will help file a claim with the provider.

  • Orders are shipped via USPS, FedEx, or UPS.

    Planners, Journals, and Notebooks are processed within 1 - 2 weeks. This can change during the holiday season and based on demand.

    All other orders are typically processed and shipped within 3-5 business days.

    Shipping times vary depending on your location and the shipping method selected at checkout.

    For USPS, First Class Mail, Priority, and Ground Advantage are used. These services under USPS takes between 1 - 7 business days to be delivered after shipment.

  • All orders are shipped from our studio in Philadelphia, Pennsylvania, USA, and local areas.

  • Planners, notebooks, and journals take 1 - 2 weeks to process.

    All other items on our site take 3-5 business days to process.

    During the holiday season, these time may increase.

  • Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment until it reaches you. Please note that tracking information may take up to 24 hours to update after your order has been dispatched.

  • If you have provided an incorrect address during the ordering process, please reach out to us promptly with your order number and the accurate address details.

    Once your order has been processed and shipped, we regret that updates to the address cannot be accommodated.

    Please be advised that EOABW cannot be held responsible for any inaccuracies in addresses provided by the customer.

  • We prefer that you shop on our main website as we begin to transition away from ETSY.

    Our website provides more items and will have our newest items first. Some of our product collections may not be available in our ETSY shop.

    We had the pleasure to serve many customers via ETSY and we will continue to do so until further notice.

    Subscribe to our mailing list for updates, discounts, frebbies and more.

  • Etsy has an integration that automatically calculates the shipping prices based on your location and the size and weight of the package.

    Our website uses USPS shipping rates based on their website. There is no guarantee that shipping will be the same on both Etsy and our website.

  • Unfortunately, orders on our website and Etsy cannot be combined since two different platforms are being used. However, prior to purchasing on either site, please reach out via the contact form so that we can better assist you.