Shipping

Processing Time: Processing time for planners, notebooks, and journals is 1 - 2 weeks. All other orders typically undergo processing within 3-5 business days from the date of purchase. During busy periods or sales, processing times may be slightly longer, but we strive to fulfill orders as quickly as possible.

Shipping Methods: We offer various shipping options to accommodate your needs. The shipping method selected at checkout will determine the delivery timeframe for your order.

Domestic Shipping: For orders within the United States, delivery typically takes 1-7 business days from the date of shipment. Please note that delivery times may vary depending on your location and the selected shipping method.

Shipping Origin: All orders are shipped from our studio located in Philadelphia, Pennsylvania, USA.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment until it reaches you.

Returns

General Policy:

All sales made on our website are considered final. This includes both physical and digital products. We kindly ask that upon receiving your order, you carefully inspect the items to ensure they are correct and undamaged.

Damages and Errors:

If there are any errors or damages, please reach out to us immediately at support@eoabw.com. Do not send your package back.

If your order is damaged, you must take photos of the shipping box and the item(s) that are damaged for us to assist you with filing a claim with the delivery provider.

EOABW, LLC. is not responsible for any damages once it is transferred to the delivery provider. However, we will help file a claim with the provider.

If there are any errors and or defects, you must take photos of the error or defect and send them to us via email in order for us to replace the item(s). If a return is needed for an error or defect, a return label will be issued.

Incorrect Address:

If your order is returned due to an incorrect address, you will be responsible for shipping and handling for your package to be redelivered. We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

Address Verification:

Please ensure that your shipping address is accurate and up-to-date. EOABW cannot be held responsible for any issues arising from incorrect address details provided by the customer.

If you have any further questions or concerns regarding our shipping and return policies, please don't hesitate to contact us. We are here to assist you and ensure a positive shopping experience with us.